Shipping policy
Shipping and Delivery
We ship worldwide from our warehouse in Imola, Italy. All orders are carefully checked and packaged before dispatch.
Processing Time
Orders are processed within 2-3 business days of purchase. Orders placed on weekends or public holidays are processed on the next business day. During sale periods and collection launches, processing may take longer.
You will receive a confirmation email when your order is placed, and a second email with tracking details once it has been dispatched.
Shipping Rates
EU Orders: a flat rate of €15 applies to orders under €500. Shipping is free on orders of €500 or more.
International Orders: a flat rate of €45 applies to orders under €500. Shipping is free on orders of €500 or more.
All rates are shown at checkout before payment is completed.
Delivery Times
Estimated delivery times from dispatch:
- EU: 3-5 business days
- International: 5-8 business days
Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs processing, or events outside our control.
Customs, Duties and Import Charges
For orders shipped outside the European Union, any customs duties, import taxes and clearance fees are determined by the destination country and are payable by the customer. These charges are not included in the product price or shipping cost, and we have no control over their amount.
Please check with your local customs office before ordering if you are unsure about the charges that may apply. Refusal to pay customs charges may result in the parcel being returned or destroyed; in such cases we are unable to refund the shipping cost.
Tracking Your Order
Once your order has been dispatched, you will receive a tracking number by email. Please allow up to 24 hours for tracking information to become available.
Delivery Address
Please make sure your delivery address is complete and correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If a parcel is returned to us because of an incomplete address, a failed delivery attempt or an uncollected shipment, we will contact you to arrange redelivery at your expense.
Lost or Damaged Parcels
If your parcel does not arrive within the estimated delivery time, or arrives damaged, please contact us at online@hannoh.net with your order number and, where relevant, photographs of the packaging and items. We will open an investigation with the carrier and keep you informed.
Returns
For information on returning an item, please see our Refund Policy.
Contact
For any question regarding shipping and delivery, write to us at online@hannoh.net, quoting your order number.
